Job description:
Limton Group of companies is currently hiring for CRM Coordinator (Female), responsible for all the tasks related to complaint management, repair and inhouse companion products sales in CSD. Required to coordinate with the customers, note their issues and coordinate with field engineers or inhouse engineers for resolution of complaint or repair as case maybe. Also required to deal with walk-in clients who come to purchase or collect companion products and/or repaired machines. Ensuring quality checks and timelines check on engineers is important.
Skills Requirement:
Excellent verbal and written communication skills (in English); able to coordinate with variety of internal & external customers; organizational and planning skills, handle multiple tasks simultaneously, set goals and meet deadlines, ability to take initiative; analytical, reasoning and problem-solving skills; ability to maintain accurate and detailed records; computer literacy.
Job Responsibilities:
- Receive and log client complaints, assign to engineers for timely resolution.
- Follow up on visits, collect client feedback on engineer performance.
- Achieve sales targets for Companion Products.
- Assist clients, generate IRFs, coordinate invoicing, and ensure prompt delivery.
- Efficiently handle credit sales and follow up on payment.
- Meet monetary targets for Repairs.
- Receive and log repair requests, coordinate estimates, and ensure timely completion.
- Generate IRFs, coordinate invoicing, and collect payments promptly.
- Monitor repaired machines, inform clients, and manage outstanding payments.
- Verify daily reports of engineers and technicians.
- Submit daily activity reports to ACSM.
- Maintain reports for all operations and conduct customer satisfaction surveys.
- Forward cases to Marketing Department.
- Check and counter-sign contract and warranty cards.
Kindly apply those candidates who have technical relevant Experience.
Features
| Qualification | BE (Electronics), DAE (Electronics) with some business background |
| Experience | At least one year working experience in similar capacity or in technical coordination |
| Salary | Up to 40k |
